Dave5

“Shareholder value” makes my blood boil.

Ever since we started this Shareholder Value nonsense, our values have gone to hell. The frontline employees tell me that this gets in the way of serving customers: they are forced to see dollar signs out there, not people. Consequently, many of them don’t give a damn any more. As one put it to me recently: “With all this counting, we don’t count. So why should we care?”

https://mintzberg.org/blog/a-ceo-letter-to-the-boardlong-overdue